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Black Friday in Spain: your online shopping rights (Newcomer Kit)

Black Friday 2026 falls on Friday 27 November. Every statement below was checked against the Spanish consolidated law texts on BOE and EU official pages on 21–22 Oct 2026.

Black Friday 2026Friday 27 November 2026Last checked2026-10-22

5 rights in plain words

  1. 14 days to change your mind — online purchases only. You can withdraw within 14 natural days, no reason given: TRLGDCU (RDL 1/2007) art. 102.1. The clock starts the day you — or someone you named, not the courier — take physical possession of the goods: art. 104.b.
  2. Money back within 14 days. The trader refunds everything you paid, including standard delivery, within 14 days of your withdrawal notice and by the same payment method: art. 107.1. They may hold the refund until the goods arrive back or you prove you sent them: art. 107.3.
  3. 14 days to send the goods back, counted from your notice: art. 108.1. Keep the postage receipt — the burden of proving withdrawal is on you: art. 106.4.
  4. Not everything is returnable: personalised or made-to-measure goods (art. 103.c), sealed goods unsealed for hygiene reasons (art. 103.e), unsealed sealed audio/video recordings or software (art. 103.i), public auctions (art. 103.k). This is about withdrawal, not about faulty goods.
  5. Faulty goods: 3 years. The trader answers for any lack of conformity that appears within 3 years of delivery (2 years for digital content or services): art. 120.1. Repair or replacement is free, and you can then ask for a price reduction or cancel the contract: arts. 118–119. This guarantee still works after the 14 days.

Announced discounts: a reduced price must show the previous price, and "previous price" means the lowest price applied to identical products in the previous 30 days — Ley 7/1996 (Retail Trade Act) art. 20.1. Items put on sale for the first time are exempt.

5 red flags of fake discounts

  1. A "-70%" tag with no previous price at all — art. 20.1 requires both prices, clearly, on each item.
  2. A "was" price equal to the highest price of the year, not the lowest of the last 30 days.
  3. Countdowns and "only 2 left!" that reset when you reload the page.
  4. An "old price" for an item that was never on sale before (the art. 20.1 exemption used as a trick).
  5. The same "Black Friday price" still there next week, or a price raised in the weeks before.

How to return, step by step

  1. Tell the trader in writing before the 14 days end — email, or the model withdrawal form in Annex B of the TRLGDCU: art. 106.1–2. The date you send it counts.
  2. Keep the proof of sending: art. 106.4.
  3. Send the goods back within 14 days of that notice: art. 108.1.
  4. Expect the refund within 14 days of your notice: art. 107.1. A shop's return policy cannot shorten the legal 14 days.

How to complain

  1. Complain to the trader in writing first and keep the reference number.
  2. Hoja de reclamaciones: ask for the official complaint form in the shop, fill it in and keep a copy. If they refuse, you can ask the local police to record it. Even without the form you can complain in any written format (Comunidad de Madrid — Consumo).
  3. Regional consumer office / your town's OMIC accept complaints online and pass them on if the trader is in another region.
  4. Arbitraje de Consumo: free, voluntary and binding once the trader accepts.
  5. Trader in another EU country: use the EU Consumer Redress hub and its list of ADR bodies.

FAQ

Sources

Last checked: 2026-10-22.

How it works

  1. Read the guide, keep proof of every purchase, and check the 14-day clock before you buy.
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  3. Join an event alone and chat with the group before you go.
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